Most Popular Norstar Nortel Phone System Features

Norstar systems are packed with call-handling features that project a professional business image, ensure attentive service for every call and empower your staff to better manage their communications. For example:

Transferring calls is easy. Simply announce the call and send it. If the other line is busy or unanswered, the call returns to you. No more dropped or misdirected calls.

Tones and music on hold assure callers that they haven’t been forgotten or disconnected; a held-line reminder doesn’t let you forget that an important caller is holding.

Distinctive ringing makes it easy to distinguish internal and external calls, so you can respond appropriately.

Speed dialing lets you dial up to 255 external telephone numbers using a three-digit code (tip to 70 numbers using a two-digit code, with the Norstar 3x8 Integrated Communications System)

Paging enables you to quickly locate a co-worker by making an announcement through Norstar phones. auxiliary speakers or both.

A Conference feature lets you quickly bring a third person into a conversation.

A “Do Not Disturb” feature enables you to direct calls to voice mail without a phone ring, so important meetings won’t be disrupted.

Programmable feature keys give you one-touch access to frequently used features.

The LCD window on Norstar phones helps aid in the use of features, so even sophisticated functions are easy to use.

You can enhance your Norstar system with options that precisely suit your business needs. For example:
Voice messaging ensures that even when staff are away from their desks, their calls come through, and callers can leave information for them.

Integrated automated attendant ensures that calls are answered 24 hours a day and routed to the right people, departments or voice mailboxes.

Analog terminal adapters connect computer modems, f~ix machines, credit card terminals and other analog devices to the business telephone system without the need for a dedicated line.

Station message detail recording (SMDR) tracks the organization’s calling activity; so you can monitor telephone costs and assign codes for client billing.

At any time, you can enhance your Norstar Compact Integrated Communications System or Norstar Modular Integrated Communications System with an ever-expanding choice of integrated applications. Now your business telephone system can deliver capabilities formerly found only on large enterprise phone systems. With an affordable system scaled for a small organization, you can project a corporate-level image and a level of service quality that makes callers want to do business with you.

Consider the possibilities:
Advanced messaging with Nortel Messaging 100 or Messaging 150 goes beyond voice mail by adding automated attendant, desktop messaging, calling line ID, caller message classification prompts, digital networking and more — for 10 to 300 employees.

Norstar Call Centers support from 15 to 30 lines — up to 50 active agents — to establish efficient and productive contact centers. Real-time and historical reports enable you to optimize call center resources and service quality.

Desktop Computer Telephony Integration (CTI) blends telephones and computers to support screen pops, PC-based voice mail and email management, on-screen click-to-call telephone directories, remote access for telecommuters and frequent travelers, intelligent call routing and control, database integration and more.

Mobility solutions enable Norstar communications to follow your staff as they roam the building or campus — spanning up to 1.5 million square feet of territory. Available in single-cell or multi—cell options, mobility is ideal for employees whose jobs aren’t attached to a desk, such as hospital staff, warehouse operators and sales associates in large retail outlets.

IP trunking with the Nortel Norstar VoIP Gateway enables your organization to transmit inter-office voice and fax traffic over your IP network to save toll charges and implement powerful new IP applications.

To end users, the telephones that sit on their desks are the system. It’s the critical interface that determines how easy it is for them to use the phone system, and in turn, how productive, effective and satisfied they will be. That’s why Nortel offers a wide range of user-friendly Business Phone Series Terminals to fit any niche in the business, from the front desk to the conference room, from supervisors who spend their days on the phone to mobile workers who are never at their desks.

There’s an entry-level, single-line telephone ideal for public areas such as cafeterias and lobbies., a choice of multi-line, display telephones and consoles for moderate to high-volume
users.., cordless phones for several distinct environments, plus an audio conferencing unit and doorphone.

Since Norstar Integrated Communications Systems support any combination of these phone sets, you can mix and match for the best economy and utility. You could equip public areas with the most basic one-line sets, give office professionals and technical specialists multi-line units with integrated display, provide more feature-rich sets for supervisors and managers and equip receptionists and emergency contact positions with modular desktop solutions that efficiently distribute calls.